Refund question. Order was short by one item and the shop wants a photo before doing anything.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
The credit card route gives you recourse and the transfer route gives you a lower price. Pick which you actually want.
Anyone know the actual process rather than the folklore?
Check the register yourself rather than trusting the number printed on the site.
Do you contact the customs office or the carrier first?
Photograph everything.
Photograph everything before you open it. Ten seconds, settles most disputes.
Fees like that are charged by the carrier, not the state, which is why they are hard to contest.
Filing early beats arguing later. And ask for the reference number, always.
A privacy service registered three months ago on a domain claiming twenty years of trading is a contradiction.