Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Filing early beats arguing later. And ask for the reference number, always.

My rule, after years of this: if it cannot survive being written down with the numbers attached, it is marketing.

I would stop trying to convey how bad it is and start saying what you want them to do.

Print the page.

I would stop trying to convey how bad it is and start saying what you want them to do.

If it came with a repeat slip, the slip beats every database.