The pain score conversation is thirty seconds of my life I will never get back, every time.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

I would stop trying to convey how bad it is and start saying what you want them to do.

I would take the narrow conclusion. Broad ones are more interesting and less true.

It gets smaller. Not easy, smaller. That distinction kept me going.