I would take the narrow conclusion. Broad ones are more interesting and less true.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write.

Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.

Photograph everything.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…