Filing early beats arguing later. And ask for the reference number, always.

Sleep first. Bad night, bad day, more symptoms. Fix that before changing anything else.

How do you tell the difference between the drug working and just a good week?

The published rule and the enforcement pattern are different documents. Only one of them affects you.

I would stop trying to convey how bad it is and start saying what you want them to do.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…