I would stop trying to convey how bad it is and start saying what you want them to do.

Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write. First fort…

Nobody has ever been talked out of a stack by a stranger on the internet.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…