An inconclusive account is useful if it stops the next person mistaking a story for a controlled comparison.

File early. The window is shorter than people think and it starts at the transaction.

Photograph everything before you open it. Ten seconds, settles most disputes. Currently on Deutsche Post myself.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

Log dose, time and sleep. Ten seconds a day and it turns the anecdote into something you can look at.