Written confirmation email after every phone call. Cheapest insurance there is.

Small wins count. Walking to the mailbox is a data point. Not on naproxen but the pattern is familiar.

Bring a list. Embarrassment makes everyone forget things, including you.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.