Got a letter from the customs office about a parcel from Mexico. Reading it carefully before I do anything.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
Tracked and signed-for is a different product to tracked, and the price difference is smaller than the anxiety difference.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
Would rather do this properly than quickly.
Same here.
Same here.
Written confirmation email after every phone call. Cheapest insurance there is.
The sticker on the box is just so you know they were in there. It is the letter that matters.
The declaration contradicting the return address is what gets it opened. Tolerance was my main issue with PayPal too.
“Dispatched” means the label was printed. That is the entire meaning of the word.
What do you do about the fee? Do you just pay it?