The pain score conversation is thirty seconds of my life I will never get back, every time. Same for me with the returns policy, unfortunately.

Following this because I am in the same place and have no idea what to ask at the appointment. Two months in on a delayed delivery and it lines up.

Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.

Sleep first. Bad night, bad day, more symptoms. Fix that before changing anything else.

Sleep first. Bad night, bad day, more symptoms. Fix that before changing anything else. How long have you been on an appointment slot?

My rule, after years of this: if it cannot survive being written down with the numbers attached, it is marketing.