Ordered from Romania for the first time and the credit card payment triggered every fraud check the bank has.
Reading the statute rather than the summary changes the tone of everything you send back.
The address matters more than the contents after a while, and nobody warns you about that.
What I have learned is that the 37 day mark is the point to start the process, not the point to panic.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
Any experience with the equivalent in another country would help.
The declaration contradicting the return address is what gets it opened.
Domain age is one of the few signals that is expensive to fake and free to check.
Three month limits are cumulative across parcels in more places than people realise.
“Dispatched” means the label was printed. That is the entire meaning of the word.
Written confirmation email after every phone call. Cheapest insurance there is.
Photograph everything before you open it. Ten seconds, settles most disputes.
What do you do about the fee? Do you just pay it? Same for me with Turkey, unfortunately.
How do I find the national register if I do not read the language?
Photograph everything.
Do you contact the customs office or the carrier first?