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Double charge – handled well, but

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loutsable
(@loutsable)
Estimable Member
Joined: 2 months ago
Posts: 67
Topic starter   [#1408]

Ordered from New Zealand for the first time and the prepaid card payment triggered every fraud check the bank has.

Reading the statute rather than the summary changes the tone of everything you send back.

The returns address and the contact address are often different and only one of them is a real building.

Canada Post scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 39 days.

Declarations that contradict the return address are the ones that get opened.

Happy to hear I am overthinking it.



   
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calgal
(@calgal)
Noble Member
Joined: 2 years ago
Posts: 2009
 

Photograph everything before you open it. Ten seconds, settles most disputes.



   
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glenwinter32
(@glenwinter32)
Active Member
Joined: 2 years ago
Posts: 6
 

Do you contact the customs office or the carrier first?



   
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