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08/10/2022 3:27 pm
PostNL has held my parcel for 17 days with no scan. Is that normal for this route or should I start the process?
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
What I have learned is that the 17 day mark is the point to start the process, not the point to panic.
PostNL scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 17 days.
Anyone had this route work recently, or is it closed for now?
08/10/2022 4:29 pm
Same here.
Five years in on FedEx and it lines up.
08/10/2022 4:51 pm
Same here.
08/10/2022 6:05 pm
Written confirmation email after every phone call. Cheapest insurance there is.