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Chargeback window – how long really? (79)

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EchoLough
(@echolough)
Member Moderator
Joined: 3 years ago
Posts: 25
Topic starter   [#19164]

Got a letter from the customs office about a parcel from the United States. Reading it carefully before I do anything.

The published rule and the enforcement pattern are different documents and only one of them affects your parcel.

The returns address and the contact address are often different and only one of them is a real building.

The credit card route gives you recourse and the transfer route gives you a lower price. Pick which you actually want.

What I have learned is that the 17 day mark is the point to start the process, not the point to panic.

Anyone know the actual process rather than the folklore?



   
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hollowlance70
(@hollowlance70)
Active Member
Joined: 5 years ago
Posts: 6
 

The declaration contradicting the return address is what gets it opened.



   
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heathlode45
(@heathlode45)
Active Member
Joined: 3 months ago
Posts: 13
 

Do you contact the customs office or the carrier first?



   
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The-Alchimist
(@the-alchimist)
Illustrious Member
Joined: 1 year ago
Posts: 7066
 

Do you contact the customs office or the carrier first?



   
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shorelime83
(@shorelime83)
New Member
Joined: 6 years ago
Posts: 4
 

What do you do about the fee? Do you just pay it?



   
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dahliacrown58
(@dahliacrown58)
New Member
Joined: 5 years ago
Posts: 3
 

Photograph everything before you open it. Ten seconds, settles most disputes.



   
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yetiwillow
(@yetiwillow)
Active Member
Joined: 4 years ago
Posts: 8
 

Same here.

Same for me with An Post, unfortunately.



   
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tidelatch64
(@tidelatch64)
New Member
Joined: 7 months ago
Posts: 4
 

Customs outcomes are not rulings. A parcel passing is not legal advice.



   
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wrenjade
(@wrenjade)
Active Member
Joined: 11 months ago
Posts: 8
 

“Dispatched” means the label was printed. That is the entire meaning of the word.



   
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scaurhound23
(@scaurhound23)
Active Member
Joined: 3 years ago
Posts: 11
 

No referral links. Shortened links and tracking parameters are the usual offenders.



   
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night9447
(@night9447)
Active Member
Joined: 4 years ago
Posts: 9
 

Everyone is an expert until the first seizure letter.



   
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limecairn
(@limecairn)
Active Member
Joined: 3 months ago
Posts: 7
 

Photograph everything. Not on An Post but the pattern is familiar.



   
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Jaders
(@jaders)
Noble Member
Joined: 2 years ago
Posts: 1236
 

Three month limits are cumulative across parcels in more places than people realise.



   
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