Personal experience, labelled as such, is exactly right here. Nobody is prescribing. Two months in on a refund and it lines up.

I would stop trying to convey how bad it is and start saying what you want them to do. Same for me with an appointment slot, unfortunately.

Sorry, probably obvious, but where do you even start with something blank?

Read the methods section. It is the only part that says whether the conclusion is allowed to exist.