No wrong answers, and yours is a good one. Same for me with a lunchbox, unfortunately.

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

Bring a list. Embarrassment makes everyone forget things, including you.

Written confirmation email after every phone call. Cheapest insurance there is. Currently on Royal Mail myself.

Bring a list. Embarrassment makes everyone forget things, including you.

Small wins count. Walking to the mailbox is a data point.

Test one thing at a time. It feels slower and it is the only way to learn anything.

Small wins count. Walking to the mailbox is a data point. Five years in on a refund and it lines up.

This is the correct amount of effort for a thread like this. Eight months in on a comedy panel show and it lines up.