Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

I would stop trying to convey how bad it is and start saying what you want them to do.

The last ten percent of a taper takes as long as the first ninety. Nobody says so until you are in it.

What do you do about the fee? Do you just pay it?

The last ten percent of a taper takes as long as the first ninety. Nobody says so until you are in it.