Changing prescriber does not reset anything, and people discover that the hard way.

Same.

The address matters more than the contents eventually. Changing what you order when the address is flagged changes nothing.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously. Currently on a 3-D Secure prompt myself.

I would stop trying to convey how bad it is and start saying what you want them to do.

My rule, after years of this: if it cannot survive being written down with the numbers attached, it is marketing.