Case 21 — Dispatch email versus carrier acceptance: how should the timeline read? A clear row would read: Friday—dispatch stated in email; Tuesday—car…

Keep transaction-service observations separate from product-quality claims. A refund or a delivered parcel can resolve a service issue without establi…

Case 111 — Official information: save the version and access date · uncertainty exercise Reader check for “Official information: save the version and …

Link to the issuing organisation, note the document version and access date, and record later corrections. Do not present an archived extract as curre…

Case 40 — Dispatch email versus carrier acceptance: how should the timeline read? · source wording exercise Clarification for “Dispatch email versus c…

Case 26 — A useful source-review update: what changed since the opening post? · source wording exercise Reader check for “A useful source-review updat…

Case 7 — Price comparisons: compare like-for-like information Method note for “Price comparisons: compare like-for-like information”: use “Identify th…

Case 6 — Conflicting advice: identify the original source Limit of the answer in “Conflicting advice: identify the original source”: “Ask for the offi…

Case 30 — Discontinued packaging versus an unverified listing · source wording exercise Correction note for “Discontinued packaging versus an unverifi…

Clarification for “Reporting a suspected adverse reaction”: the point beginning “Record the product, timing and a factual description of…” belongs to …

Case 19 — Review chronology: order date is different from delivery evidence A timeline combines a payment screenshot and a delivery claim. How should …