Keep transaction-service observations separate from product-quality claims. A refund or a delivered parcel can resolve a service issue without establi…

Case 51 — Redacting a review: which details should stay private? · comparison exercise Limit of the answer in “Redacting a review: which details shoul…

Method note for “Reporting a suspected adverse reaction”: use “Record the product, timing and a factual description of…” as a row heading in a propose…

Case 18 — Expiry questions: why appearance cannot settle them Limit of the answer in “Expiry questions: why appearance cannot settle them”: “Check the…

Clarification for “Cold-chain questions: missing records are still missing”: the point beginning “It does not establish conditions…” belongs to the qu…

Check the original label and ask a pharmacist about the specific product and circumstances. Do not taste, test or use it to decide whether it is safe.

Case 107 — Keeping a medication list for an appointment · uncertainty exercise Limit of the answer in “Keeping a medication list for an appointment”: …

Case 30 — Packaging evidence: a mismatch is a question, not an authenticity verdict · source wording exercise Correction note for “Packaging evidence:…

Case 35 — Conflicting advice: identify the original source · source wording exercise Summary draft for “Conflicting advice: identify the original sour…

Case 22 — Official information: save the version and access date Method note for “Official information: save the version and access date”: use “Link t…

Case 3 — Reading a leaflet without treating a forum as a prescription A leaflet uses terminology that is unfamiliar. What is a helpful way to ask for …

Case 2 — Discontinued packaging versus an unverified listing Look for manufacturer or regulator documentation and record the date and market it covers…