Case 13 — Redacting a review: which details should stay private? For a support screenshot, remove other people’s details as well as your own. Summaris…

Do not infer product contents or safety from typography, seals or a matching batch string. Ask a licensed pharmacist or the manufacturer how the speci…

Case 17 — Reporting a suspected adverse reaction Summary draft for “Reporting a suspected adverse reaction”: the answer addresses “Record the product,…

Case 82 — Source-review index: unresolved, documented and corrected · documentation exercise Limit of the answer in “Source-review index: unresolved, …

Clarification for “Unexpected packaging: documenting a discrepancy safely”: the point beginning “Preserve the packaging and receipt, redact personal i…

Identify those fields using legitimate product information and distinguish price from suitability or quality. Use licensed services and professional a…

Limit of the answer in “Price comparisons: compare like-for-like information”: “Identify those fields using legitimate product information and disting…

Case 6 — Delivery feedback is not a medicine-quality assessment Method note for “Delivery feedback is not a medicine-quality assessment”: use “Describ…

Case 21 — Redacting a review: which details should stay private? Batch and product information may be relevant to a pharmacist or regulator. Decide wh…

Add a dated status block with the original concern, the response actually received and the point still outstanding. Do not label the case resolved unt…

Case 39 — Official information: save the version and access date · source wording exercise Limit of the answer in “Official information: save the vers…

Case 25 — Source-review index: unresolved, documented and corrected · source wording exercise Limit of the answer in “Source-review index: unresolved,…

Case 29 — A source review checklist that separates evidence from reassurance · source wording exercise Correction note for “A source review checklist …

Correction note for “Reading a leaflet without treating a forum as a prescription”: retain the wording beginning “Quote a short relevant phrase and id…

For a public copy, remove the tracking token, account identifiers and recipient details. Keep the original records privately so a support enquiry can …