You are not imagining it and you are not being difficult. Document it and take the document in.

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

I would stop trying to convey how bad it is and start saying what you want them to do. Same for me with a customer service contact, unfortunately.

It gets smaller. Not easy, smaller. That distinction kept me going.

Bring a list. Embarrassment makes everyone forget things, including you. Three years in on a claim rejection and it lines up.

You are not imagining it and you are not being difficult. Document it and take the document in.

This is the correct amount of effort for a thread like this.