Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

How long before you can reasonably say something is or is not doing anything?

Photograph everything before you open it. Ten seconds, settles most disputes.

Photograph everything before you open it. Ten seconds, settles most disputes. Side effects was my main issue with DHL too.

Do you contact the customs office or the carrier first?

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time. Side effects was …

Written confirmation email after every phone call. Cheapest insurance there is.

Photograph everything before you open it. Ten seconds, settles most disputes.