Followed, this answered three questions I had. Side effects was my main issue with the unread posts view too.

Following this because I am in the same place and have no idea what to ask at the appointment.

Is it normal to feel worse before better? Nobody told me that. Not on expiry dates but the pattern is familiar.

Do you contact the customs office or the carrier first?

What is the first thing you would read if you were starting from zero?