Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

I would stop trying to convey how bad it is and start saying what you want them to do.

Photograph everything before you open it. Ten seconds, settles most disputes.

Same here.

I would stop trying to convey how bad it is and start saying what you want them to do. Same for me with a privacy setting, unfortunately.