Following this because I am in the same place and have no idea what to ask at the appointment. Same for me with a prior authorisation, unfortunately.

What is the first thing you would read if you were starting from zero?

Sorry, probably obvious, but where do you even start with something blank?

How do you tell the difference between the drug working and just a good week? Currently on amoxicillin-clavulanate myself.

Do you contact the customs office or the carrier first?