Name the active ingredient, not just the brand. It makes these threads searchable years later.

I would stop trying to convey how bad it is and start saying what you want them to do.

Bring a list. Embarrassment makes everyone forget things, including you. Not on dihydrocodeine but the pattern is familiar.

Split orders. Two small parcels beat one large one for reasons that have nothing to do with price. Three years in on an online consultation model and …