No wrong answers, and yours is a good one. Currently on a health app myself.

My rule, after years of this: if it cannot survive being written down with the numbers attached, it is marketing.

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

Bring a list. Embarrassment makes everyone forget things, including you.

Photograph everything before you open it. Ten seconds, settles most disputes.

Small wins count. Walking to the mailbox is a data point. How long have you been on a deductible?

Written confirmation email after every phone call. Cheapest insurance there is.

Nobody has ever been talked out of a stack by a stranger on the internet.