I would stop trying to convey how bad it is and start saying what you want them to do.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously. Tolerance was my main issue with the Netherlands too.

Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write.

Take one to a pharmacist. Free, two minutes, correct. Everything else here is a hypothesis.