Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

File early. The window is shorter than people think and it starts at the transaction. Tolerance was my main issue with DHL too.

No wrong answers, and yours is a good one.

Narrow conclusion.

An inconclusive account is useful if it stops the next person mistaking a story for a controlled comparison.

The pain score conversation is thirty seconds of my life I will never get back, every time. Same for me with email notifications, unfortunately.

You are not imagining it and you are not being difficult. Document it and take the document in. A fortnight in on a pink oval tablet and it lines up.