Filing early beats arguing later. And ask for the reference number, always.

If it came with a repeat slip, the slip beats every database. Same for me with a coated tablet with no imprint, unfortunately.

Nobody has ever been talked out of a stack by a stranger on the internet.

The address matters more than the contents eventually. Changing what you order when the address is flagged changes nothing.

I would stop trying to convey how bad it is and start saying what you want them to do.