I would stop trying to convey how bad it is and start saying what you want them to do.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.

Access to mugs should be on the clinical questionnaire.

Sleep first. Bad night, bad day, more symptoms. Fix that before changing anything else. A year in on metamizole and it lines up.

If it needs three other compounds to notice, you have not tested the first one.

Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…