An inconclusive account is useful if it stops the next person mistaking a story for a controlled comparison.

Small wins count. Walking to the mailbox is a data point.

Small wins count. Walking to the mailbox is a data point.

You are not imagining it and you are not being difficult. Document it and take the document in. Same for me with a price change, unfortunately.

File early. The window is shorter than people think and it starts at the transaction.

Written confirmation email after every phone call. Cheapest insurance there is.

Bring a list. Embarrassment makes everyone forget things, including you.

Bring a list. Embarrassment makes everyone forget things, including you.

Small wins count. Walking to the mailbox is a data point.

You are not imagining it and you are not being difficult. Document it and take the document in.

Bring a list. Embarrassment makes everyone forget things, including you.

Photograph everything before you open it. Ten seconds, settles most disputes.

Written confirmation email after every phone call. Cheapest insurance there is. Three years in on the UK three-tier system and it lines up.