Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.

Written confirmation email after every phone call. Cheapest insurance there is. How long have you been on a chargeback?

Bring a list. Embarrassment makes everyone forget things, including you. Not on coming back after years away but the pattern is familiar.

An inconclusive account is useful if it stops the next person mistaking a story for a controlled comparison.

Bring a list. Embarrassment makes everyone forget things, including you.

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time. Currently on a bl…