Small wins count. Walking to the mailbox is a data point.

Written confirmation email after every phone call. Cheapest insurance there is.

You are not imagining it and you are not being difficult. Document it and take the document in.

Print the page.

An inconclusive account is useful if it stops the next person mistaking a story for a controlled comparison.

No wrong answers, and yours is a good one.

Photograph everything before you open it. Ten seconds, settles most disputes.

Bring a list. Embarrassment makes everyone forget things, including you.

Test one thing at a time. It feels slower and it is the only way to learn anything.