Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…

The last ten percent of a taper takes as long as the first ninety. Nobody says so until you are in it.

Same shape here, different drug. The thing that helped was documenting the refusal rather than re-arguing it. They refer rather than write.

I would stop trying to convey how bad it is and start saying what you want them to do.