Bring a list. Embarrassment makes everyone forget things, including you.

I would stop trying to convey how bad it is and start saying what you want them to do.

Bring a list. Embarrassment makes everyone forget things, including you.

Written confirmation email after every phone call. Cheapest insurance there is. Same for me with a prepaid card, unfortunately.

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time. Eight months in o…

You are not imagining it and you are not being difficult. Document it and take the document in.

Test one thing at a time. It feels slower and it is the only way to learn anything.