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Topic starter
24/04/2024 3:01 am
This reference thread contains an initial concern, a support reply and a proposed resolution. How should its opening summary be updated without turning an unresolved case into a positive review?
Reply scope: address the opening question, explain the supporting record or reasoning, and state the limit of the answer.
24/04/2024 4:23 am
Add a dated status block with the original concern, the response actually received and the point still outstanding. Do not label the case resolved until the stated remedy is documented.