Ordered from Japan for the first time and the credit card payment triggered every fraud check the bank has.
The three month rule is cumulative across parcels in more places than people realise.
The bank blocking a payment is a completely different problem from the shop blocking it, and the fix is different.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
A written confirmation email after every phone call is the cheapest insurance there is.
Anyone had this route work recently, or is it closed for now?
Fees like that are charged by the carrier, not the state, which is why they are hard to contest.
“Dispatched” means the label was printed. That is the entire meaning of the word. Side effects was my main issue with Serbia too.
What do you do about the fee? Do you just pay it?
Written confirmation email after every phone call. Cheapest insurance there is.
Photograph everything before you open it. Ten seconds, settles most disputes.
Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.