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Topic starter
15/10/2022 12:15 pm
Refund question. Order was short by one item and the shop wants a photo before doing anything.
What I have learned is that the 18 day mark is the point to start the process, not the point to panic.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
How long would you wait before starting the process?
15/10/2022 1:04 pm
Written confirmation email after every phone call. Cheapest insurance there is.
15/10/2022 1:58 pm
Photograph everything.
15/10/2022 2:07 pm
Written confirmation email after every phone call. Cheapest insurance there is. Currently on the UK myself.