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Region-Specific Guidance
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Topic starter
23/04/2020 9:50 am
Royal Mail has held my parcel for 14 days with no scan. Is that normal for this route or should I start the process?
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
The returns address and the contact address are often different and only one of them is a real building.
What I have learned is that the 14 day mark is the point to start the process, not the point to panic.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
Curious what other people do differently here.
23/04/2020 11:16 am
The cheapest option costs more once you price in the failure rate.
23/04/2020 11:18 am
Same here.