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Dispatch notification before the parcel – correct order

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KiteStone
(@kitestone)
Trusted Member
Joined: 3 years ago
Posts: 23
Topic starter   [#30810]

Ordered from Thailand for the first time and the prepaid card payment triggered every fraud check the bank has.

The three month rule is cumulative across parcels in more places than people realise.

What I have learned is that the 30 day mark is the point to start the process, not the point to panic.

Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.

Mostly posting so the next person has something to search.



   
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clockkelp
(@clockkelp)
Active Member
Joined: 3 years ago
Posts: 8
 

What do you do about the fee? Do you just pay it?



   
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gale_hamlet
(@gale_hamlet)
Active Member
Joined: 1 year ago
Posts: 8
 

The address matters more than the contents eventually. Changing what you order when the address is flagged changes nothing.



   
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haze7174
(@haze7174)
Active Member
Joined: 1 year ago
Posts: 9
 

Photograph everything before you open it. Ten seconds, settles most disputes.



   
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