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Chargeback window – how long really?

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Alex
 Alex
(@alex)
Noble Member
Joined: 2 years ago
Posts: 1841
Topic starter   [#19257]

Deutsche Post has held my parcel for 20 days with no scan. Is that normal for this route or should I start the process?

The three month rule is cumulative across parcels in more places than people realise.

Reading the statute rather than the summary changes the tone of everything you send back.

Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.

A written confirmation email after every phone call is the cheapest insurance there is.

Anyone know the actual process rather than the folklore?



   
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blue5088
(@blue5088)
New Member
Joined: 4 years ago
Posts: 3
 

The declaration contradicting the return address is what gets it opened.



   
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tff
 tff
(@tff)
Famed Member
Joined: 2 years ago
Posts: 3096
 

Split the order.



   
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