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Region-Specific Guidance
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Topic starter
29/01/2020 10:58 pm
Ordered from South Africa for the first time and the debit card payment triggered every fraud check the bank has.
The returns address and the contact address are often different and only one of them is a real building.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
What I have learned is that the 31 day mark is the point to start the process, not the point to panic.
Would rather do this properly than quickly.
30/01/2020 12:07 am
File early. The window is shorter than people think and it starts at the transaction.
30/01/2020 1:03 am
Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.