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Chargeback window – how long really?

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lymeluck
(@lymeluck)
Estimable Member
Joined: 3 years ago
Posts: 61
Topic starter   [#27831]

FedEx has held my parcel for 32 days with no scan. Is that normal for this route or should I start the process?

Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.

A written confirmation email after every phone call is the cheapest insurance there is.

How long would you wait before starting the process?



   
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hazehall
(@hazehall)
Active Member
Joined: 4 years ago
Posts: 4
 

“Dispatched” means the label was printed. That is the entire meaning of the word. Same for me with Romania, unfortunately.



   
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calgal
(@calgal)
Noble Member
Joined: 2 years ago
Posts: 2009
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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