Got a letter from the customs office about a parcel from Poland. Reading it carefully before I do anything.
The returns address and the contact address are often different and only one of them is a real building.
DHL scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 22 days.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
The address matters more than the contents after a while, and nobody warns you about that.
Wondering whether my expectations are simply out of date.
Customs outcomes are not rulings. A parcel passing is not legal advice. Currently on South Africa myself.
Split the order.
Do you contact the customs office or the carrier first?
Photograph everything. Currently on South Africa myself.