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Order handled badly, and what it revealed (16)

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quillcraft
(@quillcraft)
Active Member
Joined: 3 months ago
Posts: 5
Topic starter   [#8047]

A pharmacist call handled badly, and what that told me about the back office.

Dispatch notification arrived before the parcel, which is the correct order of operations.

Prices moved once and I was told before ordering rather than after.

Nothing dramatic to report, which is the highest praise there is.

A substitution without prior notice is defensible when it is the same molecule and dose, but consent should come first.

Interested to hear whether others see the same pattern.



   
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domereef
(@domereef)
Active Member
Joined: 2 years ago
Posts: 5
 

Same here.



   
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galelink
(@galelink)
Active Member
Joined: 2 years ago
Posts: 6
 

Small wins count. Walking to the mailbox is a data point. Currently on a pharmacist call myself.



   
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vale_lode
(@vale_lode)
Active Member
Joined: 1 year ago
Posts: 7
 

Same here.



   
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torpath79
(@torpath79)
Active Member
Joined: 5 years ago
Posts: 6
 

The pain score conversation is thirty seconds of my life I will never get back, every time.



   
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lilac9705
(@lilac9705)
New Member
Joined: 4 years ago
Posts: 4
 

Ten percent cuts. Slower is faster.



   
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wren7128
(@wren7128)
Active Member
Joined: 7 years ago
Posts: 6
 

Ask for the longer appointment slot. Ten minutes is not enough for a complex history and pretending otherwise wastes both your time.



   
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peak_walker
(@peak_walker)
Active Member
Joined: 3 years ago
Posts: 5
 

Is it normal to feel worse before better? Nobody told me that.



   
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brookharp24
(@brookharp24)
Active Member
Joined: 11 months ago
Posts: 6
 

Access to mugs should be on the clinical questionnaire.



   
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ness1795
(@ness1795)
New Member
Joined: 5 years ago
Posts: 4
 

Changing prescriber does not reset anything, and people discover that the hard way.



   
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RowanStorm
(@rowanstorm)
Active Member
Joined: 1 year ago
Posts: 5
 

Half of what people describe as tolerance is a change in the underlying condition, and the two need different answers.



   
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