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A customer service contact – review with dates (again)

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Jaders
(@jaders)
Noble Member
Joined: 2 years ago
Posts: 1236
Topic starter   [#20268]

Review after 5 orders. The pattern matters more than any single parcel.

Nothing dramatic to report, which is the highest praise there is.

A substitution without prior notice is defensible when it is the same molecule and dose, but consent should come first.

Documentation was available on request, which is more than most manage.

Handling of the problem was better than handling of the order.

Interested to hear whether others see the same pattern.



   
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packrat
(@packrat)
Noble Member
Joined: 1 year ago
Posts: 2052
 

It gets smaller. Not easy, smaller. That distinction kept me going. Three weeks in on a customer service contact and it lines up.



   
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frost_lime
(@frost_lime)
New Member
Joined: 7 years ago
Posts: 3
 

The pain score conversation is thirty seconds of my life I will never get back, every time.



   
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JuliaS
(@julias)
Illustrious Member
Joined: 1 year ago
Posts: 7019
 

Following this because I am in the same place and have no idea what to ask at the appointment.



   
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fern3126
(@fern3126)
Active Member
Joined: 1 year ago
Posts: 5
 

Print the page.



   
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ash8469
(@ash8469)
Active Member
Joined: 7 months ago
Posts: 8
 

Half of what people describe as tolerance is a change in the underlying condition, and the two need different answers. Not on a customer service contact but the pattern is familiar.



   
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umberpath
(@umberpath)
New Member
Joined: 12 months ago
Posts: 3
 

Function over score.



   
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brookquill
(@brookquill)
New Member
Joined: 7 months ago
Posts: 4
 

Interdose restlessness is distinct from the original symptom and worth naming separately. Tolerance was my main issue with a customer service contact too.



   
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MapleDisk
(@mapledisk)
New Member
Joined: 2 years ago
Posts: 4
 

Same here.



   
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HeathLoom
(@heathloom)
Active Member
Joined: 10 months ago
Posts: 5
 

It gets smaller. Not easy, smaller. That distinction kept me going.



   
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