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Double charge – handled well, but (55)

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crestisle
(@crestisle)
Eminent Member
Joined: 6 years ago
Posts: 16
Topic starter   [#18050]

Payment went through twice. Not a disaster, but the way it was handled tells you a lot about the operation.

The three month rule is cumulative across parcels in more places than people realise.

Tracked and signed-for is a different product to tracked, and the price difference is smaller than the anxiety difference.

Anyone know the actual process rather than the folklore?



   
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cedarfield78
(@cedarfield78)
Active Member
Joined: 4 weeks ago
Posts: 8
 

Three month limits are cumulative across parcels in more places than people realise.



   
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heather6556
(@heather6556)
Active Member
Joined: 2 years ago
Posts: 6
 

What do you do about the fee? Do you just pay it?



   
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frost_lamp
(@frost_lamp)
Active Member
Joined: 4 years ago
Posts: 5
 

Do you contact the customs office or the carrier first?



   
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GlenThorn
(@glenthorn)
Active Member
Joined: 1 year ago
Posts: 6
 

Do you contact the customs office or the carrier first? Currently on a debit card myself.



   
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HazeBridge
(@hazebridge)
Active Member
Joined: 4 years ago
Posts: 6
 

Everyone is an expert until the first seizure letter. How long have you been on a debit card?



   
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starlyme
(@starlyme)
Active Member
Joined: 2 years ago
Posts: 6
 

Check the register yourself rather than trusting the number printed on the site.



   
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meadowdock
(@meadowdock)
Active Member
Joined: 10 months ago
Posts: 6
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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moor1580
(@moor1580)
New Member
Joined: 4 years ago
Posts: 2
 

How do I find the national register if I do not read the language?



   
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lochdrum37
(@lochdrum37)
Active Member
Joined: 3 years ago
Posts: 6
 

Filing early beats arguing later. And ask for the reference number, always.



   
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