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Double charge – han…
 
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Double charge – handled well, but

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pinelinden85
(@pinelinden85)
Trusted Member
Joined: 1 year ago
Posts: 26
Topic starter   [#2115]

Payment went through twice. Not a disaster, but the way it was handled tells you a lot about the operation.

A written confirmation email after every phone call is the cheapest insurance there is.

The address matters more than the contents after a while, and nobody warns you about that.

Anyone know the actual process rather than the folklore?



   
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GranReserva
(@granreserva)
Famed Member
Joined: 2 years ago
Posts: 2264
 

The address matters more than the contents eventually. Changing what you order when the address is flagged changes nothing.



   
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JadeBay
(@jadebay)
New Member
Joined: 2 years ago
Posts: 4
 

The published rule and the enforcement pattern are different documents. Only one of them affects you.



   
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deckreef
(@deckreef)
Eminent Member
Joined: 1 year ago
Posts: 17
 

File early. The window is shorter than people think and it starts at the transaction. Tolerance was my main issue with a chargeback too.



   
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